Frequently Asked Questions on KDSWR.com

Here you will find the most frequently asked questions on KDSWR.com We are ready to assist you and if you do not find the answer you are looking for, contact us by email info@kdswr.com or by Live Chat and even by Phone.

WhatsApp Connect KDSWR

Add us on Whatsapp by simply adding this  KDSWR  number (+31619549340)

Support 24/7 Online on KDSWR

Email  info@kdswr.com

Live Chat Support KDSWR

Available with orange icon to the right of your screen.

FAQ

How do I create an account on KDSWR ?

If it’s the first time you’re shopping with us, you will be asked to set up an account. To do so, please follow the following steps by clicking here or clicking Login/Register at top right corner of your screen.
To register is easy and free and you can:

  • Check your new and previous orders
  • Request returns or exchanges
  • Update your personal information
  • Save and Share your wish lists
  • Change your password

I have problems logging in ..

This usually happens for two reasons:

Incorrect email
If you have entered your email address incorrectly when creating an account, you won’t receive a confirmation email and consequently, your correct details will not be recognised next time you try to sign in. If you think this might be the case, please email us or contact us on Live Chat with your name and email and we will solve the problem for you.

Forgotten password
If you have forgotten your password enter your email address here and your password will be emailed to you. Alternatively, you can email us or contact us on Live Chat with your name and email and we will reset your password for you.

What payment methods do you accept ?

We currently accept most major credit and debit cards:

  • American Express
  • Visa
  • Master Card
  • Discover

We also accept:

  • PayPal
  • Bank Transfers
*Please note that our retailers may offer additional payment options to the ones listed above.

What is a billing address ?

The billing name and address appear on your monthly credit card statements and they are the ones that you used when registering with your bank. You can find them in your monthly statement or your e-banking details.
As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)

How do I reset my password?

Contact info@kdswr.com and we will help you reset your password.

Why is my credit card declined?

If your credit card has been declined it can be for a number of reasons:

  • You have written a number wrong.
  • You have written the date or security code (CVV) wrong.
  • The name and address does not match the address the Bank has on file for you.
  • Your Bank has refused it for security reasons.
  • There are not enough funds to cover the payment.

If you contact your Credit Card Provider or Bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again.

Do I have to pay taxes?


KDSWR partners with A+ retailers around the
world. You may have to paytaxes on your items, depending on your location and the location and policy of the retailer(s) you are buying from.

Tax Duties are calculated by your local government and will usually need to be paid by you directly to the courier company.

KDSWR will display the estimated duties for your order on the checkout page. Please note that this is an estimate only and the actual duties charged may differ. You can also check the retailer’s help center for their full duties policy.

Your local TAX office will calculate the exact duties once the item has arrived within your country and inform you of what you need to pay.

Delivering within the European Union (EU)
Where applicable, VAT is included in the price of the product and you will clearly see it in your shopping bag when you check out.

Delivering outside the European Union
For some countries outside the European Union, you might be asked to pay import duties when receiving the order. Kindly note that the payment is your responsibility

FAQ

What are your shipping options?

The Retailers shipping information can be found on the product page of the item you would like to purchase, if you click the BUY NOW button you will be re-directed to the retailers product page. And when there, by clicking in the  “shipping and returns" tab, you will be able to see the retailer’s policy. At this moment we partner with retailers who will offer international shipping.

If shipping is by KDSWR we offer Free Shipping on All Orders. 

*If you have further questions on this matter, contact the retailer’s dedicated customer care team.

How do Track My Order?

If item is purchased directly from KDSWR (Add to Cart as opposed to Buy Now then:

Once your order has been shipped, you should receive an email with your tracking number.

You can follow your order status online by logging into your account and either filling in the order ID or the Billing email address.

Track my order link

If you purchased your item with the Buy Now Button, then Please you will be directed to the retailer’s website where you can view their shipping and Tracking section.

Can I order an item which is sold out ?

Customers with a KDSWR account can also sign up to the waiting list for a product – simply select your size and click ‘Email me when back in stock’. If it becomes available, you will receive an email from us and be the first to know.

The item I bought is on SALE, can you refund me ?

Unfortunately, we are unable to refund an item if its price has been reduced after you have placed the order.

Are all your products authentic ?

Yes, we are an authorised retailer of all the designers we feature. All our products are sourced directly from the brands and we guarantee every item to be 100% authentic.

We also work with only A+ Reatailers Only. These retailers will sell only guaranteed authentic items.

How many days do I have to return an Item?

At KDSWR, we partner with retailers from all over the world, returns policies will vary by itemand with Retailer. We however make it a point to partner with Retailers who deliver your purchases worldwide.

If item is purchased directly from KDSWR (Add to Cart as opposed to Buy Now) We are happy to refund or exchange any item (including sale items) within 14 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).

How do I return an Item ?

If you have purchased your item with the Add to cart Button and not Buy Now,  you can follow the following procedure:

Fill in the returns form enclosed with your order (download here), stick the address label on the parcel and add stamps.

  • Package your items carefully, with each item in its original perfect condition and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.
  • Remember to label your parcel ‘ Returned unwanted NL merchandise‘ to avoid import duties.
  • *If you havebought your item via “buy in store button", you
    will be directed to the retailer’s website where you can view their
    shipping and returns policy in their dedicated section, as well as
    complete your transaction directly on their website.

What is your return address?

KDSWR
Volharding 43
1068RE Amsterdam                                                       Netherlands

Can I change my Shipping Option After submitting my order?

If you used the Buy Now button for purchase, To change your shipping option after your order has been placed please contact the retailer as soon as possible for assistance.

Kindly note that amendments are not always possible once the order has been submitted or after the order has been shipped.

When contacting the Buy Now retailer please make sure you quote your order reference number as well as your full name and billing address.